Terms and Conditions
These terms and conditions explain your rights and obligations, in relation to this website and any items purchased through this site. They also explain how to purchase from us, our delivery procedures, replacement, refund and returns policy and how to contact us if you have a complaint.
Please read them carefully and ensure you fully understand them before you place an order. You may also have other rights granted by law and these terms do not affect these rights. If anything within these terms & conditions is not fully understood, please contact us via the contact us page.
Standard items purchased from us are supplied within the scope of the Distance Selling Regulations 2000 and you are entitled to receive, inspect and if so required, return these items at your cost, for refund, excluding carriage costs. Special order items and items that have been used, are not covered by these regulation’s and will not be accepted back for credit.
We are happy to accept multiple orders but please note that orders are processed separately and will not necessarily arrive at the same time. Carriage charges are automatically applied to each individual order, as set out in the delivery information section.
By placing an order with us on the website you are offering to buy the goods, and by us sending an order acknowledgement we are agreeing to supply the goods ordered at the price stated on the acknowledgement.
All payments are handled by a third-party company and must be paid by debit or credit card at the time of order. Your payment details will be taken via a secure system which ensures the privacy and security of your payment details.
Fasteners Fixings & Tools Limited Offers a free next working day delivery service on all complete orders placed before 3PM and over £50.00 exclusive of VAT. Orders below this value will be charged carriage based on the weight of the order. The delivery charge for your goods will be clearly shown in both your shopping basket and your order confirmation.
Orders placed after 3PM will be despatched the next working day.
Orders Placed with items on a 2/3 day delivery will be delivered the next working day when complete.
Delivery is normally made to the address of the payment card. Deliveries to other address can be made by filling in the necessary delivery details when requested. Fasteners Fixings & Tools Ltd do not accept any liability where goods are requested to be delivered to an alternative
All items on your order will be delivered in one shipment. Delivery is normally next working day for complete orders placed before 3pm. For periods that include bank holidays please allow these as extra days when ordering your goods.
All deliveries are made by our carriers and will require a signature before goods can be left. If your delivery address is hard to find please forward details to us to help the delivery driver via our contact us page or the email address notified in your order acknowledgement, stating your order Acknowledgement number.
Our stock control process is fully automated and very accurate. In the unlikely event of stock loss/error we will email the customer offering a revised delivery date or the option to cancel without penalty. Please note that whilst we always aim to meet the advised delivery dates, time scales for deliveries cannot be guaranteed. Delayed delivery may result from circumstances beyond our control, such as but not limited to: delays on roads, floods and extreme weather, vehicle breakdown etc. Fasteners Fixings & Tools Limited cannot be held responsible for any consequential expenses if delivery is delayed.
For futher delivery information take a look at our Delivery Information page.
Any incorrect or missing items must be reported in writing to Fasteners Fixings and Tools within 48 hours of delivery. Notification after this period may NOT be accepted.
Upon notification of a shortage or an error, we will immediately investigate the matter and resolve it as quickly as possible with no additional delivery charge.
Incorrect items must be retained and be available for collection by our carrier. We will advise the collection date. Goods must be re-packed securely, in their original packaging and ready for collection on this date. Should our carrier be unable to collect an item more than twice you may incur a collection charge.
We reserve the right to inspect any faulty items sent to you before replacing them.
Should any items not meet with your approval you have the right to return them to us for credit, (excluding carriage) providing they are unused and it is within 14 days of receipt. Should you wish to return any items under the DTI Consumer Protection (Distance Selling) Regulation 2000, please contact us via e-mail or by our contact us page , stating the invoice/delivery note number and the item/s you wish to return. We will issue you with an NRC number which must be put on the outside of the box along with the correct return delivery address. Please ensure all items are packed securely and that you return the item via a method that allows tracking of your item. In this situation Fasteners Fixings & Tool Ltd does not pay the return cost of carriage.
On return of your unwanted item/s you will be issued a refund, once we have inspected them to ensure they are in a resalable condition. It is your responsibility to ensure that they arrive in a resalable condition.
In the unlikely event that you find an item to be faulty on use please contact us by email or by our contact us page stating the invoice/delivery note number, item/s and the problem you have. We will do our utmost to rectify the problem within the shortest period possible.
With the passing of time items will show signs of wear and tear, this is to be expected and does not indicate a fault in the item.
In the event of a fault, you will more than likely be asked to return the item for inspection and where appropriate a replacement or refund will be issued, or a partial refund depending upon the length of time you have had the product.
In the event that you wish to claim against Fasteners Fixings & tools Ltd for whatever reason, please note that the limit of our liability is the value of the goods supplied. We do not pay compensation for any other factors or subsequent losses.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Every effort is made to keep this website active and running smoothly, however Fasteners Fixings & Tools Limited, takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Any redistribution or reproduction of part, or all of the contents in any form is prohibited, other than the following.
You may download or print to a local hard disk, extracts for your personal and non-commercial use, plus commercial use, in relation to transacting business with Fasteners Fixings & Tools Ltd.
You may not, except with written permission, distribute or commercially exploit the content, nor may you transmit or store it in any other website or other forms of electronic retrieval system.
We will thoroughly investigate any complaints received and make every attempt to resolve the issue to your satisfaction.